How we work

We enjoy a 15-year heritage of helping businesses to communicate, actively seeking to transfer our experience and expertise between industry sectors. As a result, we’ve worked with businesses of all shapes and sizes – from local eateries to international medtech companies.

As a family-run firm ourselves, we recognise that every family business or founder-led business is unique and therefore our approach must be too. We aim to offer a valuable external perspective on your business while quickly becoming a trusted part of your team, committed to supporting your success.

Together, we’ll work through this process:

Decision
We begin by offering a 30-minute, no obligation call to help you decide if our approach is right for you. Just give us an indication of the business challenge you are facing, by completing the form below, in confidence, and we’ll be in touch.
Discovery
We’ll come and meet you in person at your place of business, gaining insights into the business challenge you’ve identified by listening to you and asking questions, talking separately to key members of your family/team, and investigating all relevant business areas.
Design
We’re practical problem-solvers, so you can expect us to build on the discovery phase by coming back to talk you through our findings and make initial recommendations for moving your business forwards. This is a collaborative process, with push and pull. We’ll seek your feedback at every step while explaining our rationale, to ensure that our final recommendations are based on consensus rather than an arm’s length fait accompli.
Delivery
Because actions speak louder than words, we’ll work with you to follow through on these recommendations. We’ll ensure they are fully embedded across your business and we’ll offer encouragement and critique as needed, supporting you and your family/team throughout.
Dialogue
Where a situation involves change over an extended period of time, we’ll continue to walk alongside you. We’ll help to snag any teething problems and make sure that the action plan we agreed on together continues to deliver value for your business.
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"Cinnamon Letters are strategic and talented communicators. They work very well as part of our team, and can be relied on... to act with enthusiasm, professionalism and integrity at all times."